About Us - Quality Management & Assurance

RightSourcing is fully committed and invested in delivering the highest quality services to its clients and suppliers. Through the synthesis of our people, process, and technologies RightSourcing delivers a customized solution to meet the exacting needs of each client and their individual departments and users. At each step of the way quality is assessed, measured, and reported to our clients along with metrics and recommendations to support necessary change management for improved results.

The RightSourcing technology systems allow our clients to clearly account for and report on quality measurements that matter to facilities. With configurable and customizable tracking features, RightSourcing is able to implement an objective reporting tool with the flexibility to meet the ever changing needs of the healthcare industry and our clients.

In addition to quality service delivery RightSourcing employees a Quality Assurance Team dedicated to risk management and quality delivery of services and support. The QA Team, located in our Irvine, CA office is responsible for audits on credentials, data management, and our survey processes.  Every quarter our clients and/or suppliers are surveyed for their feedback and recommendations regarding our performance from the Program Management and support teams. These results are shared with the clients and, if necessary, changes are made to ensure the highest level of service delivery possible.

To ensure that our RightSourcing programs are continuing to evolve to meet the needs of our clients and to validate our promised Key Performance Indicators (KPI), RightSourcing conducts regular Quality Business Reviews (QBR) for all clients. These presentations include a review of the program metrics and trends, survey results, and recommendations and thought leadership from our culmination of experience at our other client sites.